At Flat Fee Landlord, our mission is to deliver exceptional service to property owners and tenants alike. Our customers’ feedback through reviews and referrals plays a direct role in our growth, reputation, and even our national rankings.
Reviews are the digital word-of-mouth. When a satisfied client leaves a 5-star review, it builds trust and credibility with future clients, and it makes our day when we see a new review. Seriously, we have a team chat dedicated solely to the reviews we receive (see screenshot).
Positive reviews significantly influence the decisions of potential landlords and tenants. They’re often the first thing people see when searching for property management services, and a strong collection of glowing testimonials can be the deciding factor in choosing Flat Fee Landlord over a competitor.
After a positive interaction, we kindly ask clients to leave a review on Google or another platform, providing a direct link to simplify the process. We like to follow up with a thank-you message when a review is posted, reinforcing our appreciation and commitment to service.
Additionally, referrals are the ultimate compliment. When a client refers a friend, family member, or colleague, it’s a sign of true satisfaction and trust. Referrals tend to bring in people who are already pre-sold on our value because someone they trust recommended us.
During positive conversations, we ask if clients know anyone who could benefit from our services and offer to follow up directly. We make it easy by tracking the referral from start to finish, ensuring the process is seamless for everyone involved.
Our online reputation doesn’t just help us locally; it has a direct impact on our national rankings on sites like propertymanagement.com (it’s like the Yelp for property management companies). These platforms evaluate companies based on several factors, but client reviews and overall reputation are among the most heavily weighted. The more positive reviews and referrals we receive, the higher we climb in these rankings, which in turn attracts even more clients and opportunities. If you’re an active customer of the Flat Fee Landlord tribe and would like to contribute to the success of our ranking with propertymanagement.com, please email us, and we’ll share our unique survey link with the site.
High ratings and frequent positive feedback showcase our commitment to excellent service, making us stand out in a crowded marketplace. This visibility is crucial for continued growth and for maintaining our status as a top property management company nationwide.
Every review and referral is a building block in Flat Fee Landlord’s success story. They help us grow, improve, and reach new heights.
If you’ve had a great experience with us, please consider leaving a review or referring someone you know. Your support doesn’t just help us; it helps future clients find a property management partner they can trust.
Together, we can build stronger communities! Thank you for being a vital part of our journey.
