Houston Property Management, Houston Property Managers, Houston Property Management Companies. Flat Fee Landlord

Resident FAQs

How is maintenance handled?

You can easily submit maintenance requests through your Appfolio resident portal, which offers a streamlined system for a prompt response to maintenance issues.
In the event of an emergency, how does that work?

We offer 24/7 emergency phone support. Non-emergency issues are handled during business hours by scheduling a callback so you're not waiting on hold for any amount of time.
Who is responsible for utilities and lawn care?

Utilities: Tenant is responsible for all utilities.
Lawn care: Tenant is responsible unless stated otherwise in the lease or covered by HOA/Condo fees.
Will I be communicating directly with the owner?

No. All communication is handled by Flat Fee Landlord to ensure fast, professional responses and efficient issue resolution. Attempts to contact the owner may be a violation of your lease terms.
Do I have access to an online portal?
Yes, tenants receive access to their Appfolio resident portal to:
- Submit maintenance requests
- View lease documents
- Make rent payments and more