Owner FAQs

We manage single-family homes, condos, townhomes, and multi-family properties to help landlords and investors maximize rental income, protect their assets, and minimize their stress.

Mission Statement: Our mission is to make real estate investing easy for everyone while building stronger communities.

Management service packages start at $130/month. We collect 100% of one month's rent for tenant placement.

We have a streamlined maintenance request system for tenants through their online portal. Owners are notified of repairs exceeding $500 for approval prior to work being conducted.

Yes, as long as the vendor is licensed and insured.

We conduct one scheduled property visit every 12 months. Inspections are $200 each visit.

We typically find tenants within 7–21 days, depending on the time of the year.

Properties are listed on 100+ websites, including the MLS. We also maintain a vetted list of preferred tenants from past experiences.

Our 'Perfect 10ant' screening process has a 99% success rate, which includes:

• ID & income verification
• Previous landlord interviews
• Credit, criminal, sex offender checks
• Rental & employment history
• Bankruptcy and foreclosure check (past 5 years)

Yes:

• 30-day tenant placement guarantee or 2 months of free management
• 9-month lease break assurance – if the tenant breaks the lease early, we place a new tenant for free
• 90-day money-back guarantee - Within the Platinum and Gold Packages, if you are unsatisfied with us in the first 90 days, we will allow you to break our agreement and fully refund any management fees charged during that time (up to $198).

No. All communication goes through Flat Fee Landlord to ensure smooth and professional interactions.

Tenant: All utilities
Owner: HOA/Condo fees

Ask your insurance provider for a Landlord Policy (not to be confused with Renter's Insurance).

We handle turnover services only if your management services are still active at the time of move-out. If services are canceled, the owner must handle the move-out process and security deposit return.

We manage over $100 million worth of properties.

Yes, through our Bronze Package, which includes:

• Tenant screening & lease drafting
• Repair coordination & 24/7 emergency support
• Mid-term inspections (add-on)
• Landlord and tenant portals
• Monthly/year-end statements and ACH payouts
• Annual tax document preparation
• Lease enforcement and support

We begin renewal discussions 90 days before the lease ends. A new lease is created based on market analysis, with a $450 renewal fee. If the lease goes beyond 12 months, there is an additional $450 multi-year lease fee for each additional (or portion of a) year.

We provide 24/7 phone support for maintenance. We attempt to troubleshoot issues before dispatching a technician to avoid unnecessary costs. We also offer a convenient callback calendar for residents, vendors, and owners to schedule callbacks with us so we can properly prepare for our meeting with you, and you're not waiting on hold.

Tenants are responsible unless covered by HOA/Condo fees or otherwise arranged by the owner. Whichever way, it's laid out in the lease.